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CRM Services

CRM Consulting Services

$169.00

CRM consulting services will help you plan the best strategy for sales, marketing and customer support activities, and achieve the highest ROI from CRM implementation.

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Description

CRM Consulting Services

CRM consulting services - ScienceSoft

CRM consulting services will help you plan the best strategy for sales, marketing and customer support activities, and achieve the highest ROI from CRM implementation. Our CRM consultants do their best to meet diverse business needs with tailored CRM solutions.

Dedicated Services

CRM Process Automation Consulting

Sales automation consulting

Sales automation consulting

  • Design of automated sales processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a sales CRM platform (if not selected yet).
  • A customization and integration specification.
  • Sales team training.
  • Consulting support until project success.

Improvements in:

Sales productivity

Opportunity win rate

Sales revenue

Get more sales

Customer service automation consulting

Customer service automation consulting

  • Design of automated customer service processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a customer service platform (if not selected yet).
  • A customization and integration specification.
  • Service team training.
  • Consulting support until project success.

Improvements in:

Agent productivity

Case resolution time

Customer retention

Go for customer service consulting

Marketing automation consulting

Marketing automation consulting

  • Design of automated marketing processes.
  • A business case (cost, outcomes, ROMI or NPV).
  • Marketing automation platform selection (if not selected yet).
  • A customization and integration specification.
  • Marketing team training.
  • Consulting support until project success.

Improvements in:

Number of leads

Lead cost

ROMI

Go for marketing automation consulting

CRM Project Consulting

CRM implementation consulting

CRM implementation consulting

  • Design of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.

Improvements in:

Lead count, quality and cost

Sales revenue

Customer satisfaction

More about CRM implementation

CRM migration consulting

CRM migration consulting

  • Redesign of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • A data migration plan.
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.

Improvements in:

Lead count, quality and cost

Sales revenue

Customer satisfaction

International customers

Get your new CRM

CRM revamp consulting

CRM revamp consulting

  • A plan on how to make CRM a digital transformation enabler.
  • A business case (cost, outcomes, ROI or NPV).
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.

Improvements in:

Lead count, quality and cost

Sales revenue

Customer satisfaction

Make your CRM effective

CRM consolidation consulting

CRM consolidation consulting

  • Account-centered CRM design.
  • A business case (cost, outcomes, ROI or NPV).
  • A consolidation plan.
  • Customization and integration specifications for each integrated CRM.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.

Improvements in:

Revenue per account

Customer satisfaction

Get consistent customer management

CRM Consulting for Specific Domains

Ecommerce CRM consulting

Ecommerce CRM

  • Design of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV)
  • CRM platform selection (if not selected yet).
  • Software requirements specification.
  • Sales (in case of B2B), customer service, and marketing teams training.
  • Consulting support throughout the project life cycle.

Improvements in:

Lead count

Lead cost

Customer satisfaction

More about Ecommerce CRM

Healthcare CRM consulting

Healthcare CRM

  • Design of automated patient engagement processes.
  • A business case (cost, outcomes, ROI or NPV)
  • CRM platform selection (if not selected yet).
  • Software requirements specification.
  • Patient engagement team training.
  • Consulting support throughout the project life cycle.

Improvements in:

Patient engagement

Patient satisfaction

Revenue

More about Healthcare CRM

Banking CRM consulting

Banking CRM

  • Design of automated sales, customer service, and marketing processes for individual customers and business clients.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • Software requirements specification.
  • Training for different user roles.
  • Consulting support throughout the project life cycle.

Improvements in:

Lead conversion

Upsells and cross-sells

Customer segmentation

Case resolution

Risk management

More about banking CRM

Manufacturing CRM consulting

Manufacturing CRM

  • Business requirements specification for your manufacturing CRM.
  • Design of automated processes for onboarding new distributors, nurturing new leads down a sales pipeline, working effectively with recurrent orders.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • Software requirements specification.
  • Integration specification (planning integrations with PLM, accounting software, ERP, inventory management software, field service management software).
  • User training for sales people.
  • Consulting support throughout the project life cycle.

Improvements in:

Lead-to-sale rate

Repeat order rate

Upsells and cross-sells

More about manufacturing CRM

Don’t Let Your CRM Be a Hurdle to Effective Sales, Marketing and Customer Service

ScienceSoft, as a CRM consultancy, will help you to rise above the competition in sales revenue and CSAT with properly customized and automated CRM solution.

Get a free consultation

CRM Consulting to Drive Customer and Revenue Growth

See how CRM consulting can cure acute CRM pains to achieve a more gainful customer lifecycle management.

ISSUE

Patchy and incomplete customer info

Turn around with CRM

FIXED

360-degree customer view

ISSUE

Low performers in sales, marketing and customer service

Turn around with CRM

FIXED

Increased productivity of sales, marketing and customer service employees

ISSUE

Ineffective cross-departmental collaboration due to the lack of CRM integration with other enterprise systems

Turn around with CRM

FIXED

Efficient cross-departmental collaboration due to integrated systems and joint workflows

ISSUE

Decreased customer loyalty due to bad customer experience

Turn around with CRM

FIXED

Better customer satisfaction and retention

ISSUE

CRM investments that do not pay off

Turn around with CRM

FIXED

High ROI of your CRM investment

ISSUE

Hampered decision-making due to poor data quality and, as a result, inaccurate reports

Turn around with CRM

FIXED

Improved decision-making based on reliable reporting and forecasting

Cure my CRM pains

Why Choose Us as Your CRM Consulting Provider

ScienceSoft - Gold Microsoft Partner

ScienceSoft - Registered Salesforce Partner

  

2 Axioms of CRM Consulting Worth Believing In

Axiom #1: Business issues CAN be solved with technology

CRM-enabled business process automation is proven to efficiently solve business issues in sales, customer service and marketing, helping companies to get:

  • A 23-30% increase in marketing ROI.
  • A 30-45% increase in sales revenue.
  • A 90-98% CSAT score.

Axiom #2: The collaboration of in-house managers and CRM consultants brings the most successful process changes

Our CRM consultants leverage their technical mastery and industry experience to help your in-house managers bring their process improvements to life with a high payoff. Thus, better customer acquisition, conversion and substantial revenue increase are the most common business benefits you’ll get from the collaboration with Our CRM team.

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